Refund Policy

1. GENERAL POLICY

As our activation fee is a nominal ₹1 (one rupee) and is used to prevent fake accounts and bots, we do not offer refunds for the activation fee in general.

2. EXCEPTIONS

Refunds may be considered in the following cases:

• Duplicate payment made due to technical error
• Payment deducted but account not activated after 48 hours
• Unauthorized transaction verified by your bank
• Service permanently unavailable due to our fault

3. HOW TO REQUEST A REFUND

Email us at support@indoq.in with:

• Your registered email address
• Registered mobile number
• Payment ID / Transaction ID
• Screenshot of payment
• Detailed reason for refund request

4. PROCESSING TIME

Approved refunds will be processed within 7-10 business days and will be credited to the original payment method.

5. NON-REFUNDABLE CASES

• Change of mind after activation
• Account terminated due to Terms violation
• User chose to delete their account
• Request made after 30 days of payment

6. CHARGEBACKS

If you initiate a chargeback without contacting us first, your account will be immediately suspended pending investigation.

7. CONTACT

For refund-related queries: support@indoq.in